Contact
We use three separate inboxes so the right person sees your message quickly. Pick whichever matches your question — if you guess wrong we'll forward internally.
General
Within 5 business daysAnything that isn’t a support or privacy issue — collaborations, press, partnership ideas, feedback on a tour.
Customer support
Within 3 business daysRefund requests, “I can’t access my tour”, payment receipts, technical playback issues, anything Stripe-related.
Privacy & data rights
Within 30 days (statutory)GDPR access (Article 15), erasure (Article 17), rectification, portability, complaints, or any question about how your data is handled.
Behind the website
Talehopper is operated as a Finnish sole trader (toiminimi), based in Helsinki, Finland. The site is currently in pre-launch and business registration is in progress — the full Impressum (legal name + Y-tunnus) will appear in the footer the moment registration completes. Need it sooner? Email privacy@talehopper.app.
See also: Privacy Policy · Terms of Service · Refund Policy